Customer Care

Contact Our Corporate Office
3120 Commonwealth Drive
Dallas, Texas, 75247
Click here to Email Customer Service

Speak to Us On the Phone
U.S. & Canada: (800) 238-0904
International: 214-631-6082
Hours: Monday - Friday 8AM-6PM Central

Hassle-Free Returns

If you’re not completely happy with what you bought, you can return it to us within 30 days and get a full refund. No questions asked. We’ll even pay return shipping for any domestic orders. Check out our section on repairs and returns to learn more.

Frequently Asked Questions

It’s my first time buying reading glasses—where do I start?
If you’re experiencing blurry close-up vision (presbyopia, common starting in your 40s), begin with our Primer for First-Timers. It covers over-the-counter (OTC) styles like single vision full readers, half readers, and more, plus our expanded Rx prescription eyewear options (single vision, progressive no-lines, bifocals).

For simple presbyopia, try a lower OTC strength (+0.75 to +1.25). Download our free Reading Glasses Strength Chart to test at your normal reading distance (~14 inches). For astigmatism, multifocal needs, or different powers per eye, use the Rx link on product pages.

How do I choose the right reading glasses strength (magnification)?
OTC magnification (diopters) ranges from +0.75 to +4.00 in +0.25 steps. Print and use our free eye chart from the Knowledge Center: hold text at ~14 inches, find the smallest line you can read clearly without strain, and select the lowest comfortable power.

For prescription requirements (astigmatism, progressive lenses, etc.), customize via the Rx option on frames—no trial-and-error needed. See How Reading Glasses Work.

How do I select the right size and fit for my face?
We offer thousands of frames in diverse shapes and sizes. Check each product page for:

• Perfect Fit graphics showing best face shapes (oval, round, square, heart, diamond).
• Sizing tab with exact measurements (lens width, bridge, temple in mm).

Adjustable nose pads and spring hinges improve comfort. More guidance: Your Best Fit – Made Easy and Flattering Glasses for Your Face Shape.

Do you have a virtual try-on feature?
Yes—preview any frame instantly with our advanced virtual try-on:

• Live camera or photo upload on any device—no app or signup required.
• Automatic removal of existing glasses for accurate preview.
• Exclusive half-reader simulation to see lower-positioned half-eyes on your nose.
• Supports thousands of styles, including Rx-ready frames.

Click "Virtual Try-On" on product pages or browse the collection.

We now offer full Rx prescription eyewear—how does it work?
We’re excited to provide complete Rx prescription glasses beyond readers!

• Explore our Rx Available collection (thousands of frames from Ray-Ban, Oakley, Prada, Coach, and more).
• On product pages, select lens type (Single Vision, Progressive No-Lines, Bifocal, Computer Progressive, etc.) via the Rx link.
• Submit your prescription—we review, provide a personalized quote/consultation, and craft custom lenses once approved.
• Perfect for astigmatism, reading sunglasses, multifocal needs.

Free U.S. shipping & returns every day. Help reading your prescription: How to Read Your Eyeglass Prescription.

Do you offer prescription or custom lenses?
Yes—build custom Rx eyewear directly:

• Choose any Rx-ready frame and customize lenses on the page.
• Provide prescription details; our team confirms and quotes.
• We handle single vision, progressive, bifocal, and more.

For your own optometrist, request frame measurements. Email prescriptions to customerservice@readingglasses.com or call (800) 238-0904. Full details: Rx Selection page.

What’s the difference between reading glasses, computer glasses, and progressives?

• OTC reading glasses: For close work (~12–14 inches, books).
• Computer glasses: Lower power for screen distance (~20–30 inches).
• Progressive no-lines / bifocals: Seamless near-to-far vision—now available as full Rx.

Guides: How To Use Progressives and How to Use Your New Computer Lenses.

How long does shipping take, and what are the costs?
Orders before 3 PM Central (Mon–Fri) process same business day from our Dallas, Texas lab. Enjoy FREE U.S. Shipping & FREE U.S. Returns—Every Day on domestic orders (pre-paid return labels).

For faster delivery, free expedited 2-day FedEx shipping is available on qualifying orders over $100 (check at checkout; restrictions may apply). International rates: contact us. Track in your account.

What is your return or exchange policy?
30-day no-questions-asked returns—full refund, with free U.S. return shipping (pre-paid label via Return Assistant).

• Online: Use our Return Assistant.
• In-store: Bring receipt (or we can look it up) to Texas/Oklahoma locations—Store Locator.

Custom Rx lenses may have specific notes—check during ordering.

Can I save my cart for later?
Yes—your cart saves automatically (longer if logged in). Click the cart icon (top right) to resume anytime.

What makes ReadingGlasses.com unique, especially for Made in USA options?
We’re proud to offer one of the broadest selections of Made in USA reading glasses and eyewear. Browse our American Made collection featuring iconic brands like Shuron (handcrafted since 1865), Randolph, and American Pie—designed and built in America by skilled craftsmen.

All pairs (OTC or Rx) have lenses custom-fitted at our state-of-the-art in-house lab in Dallas, Texas, ensuring precision, fast service, and support for American jobs.

How can I get help from your expert opticians?
Our team consists of licensed opticians—friendly, knowledgeable, and dedicated to helping with fit, prescriptions, Rx customization, strength, virtual try-on, and more.

Reach them Mon–Fri, 8 AM–6 PM Central:

• Phone: (800) 238-0904
• Live Chat: On-site chat bubble
• Email: customerservice@readingglasses.com (responses within 1 business day)

For 24/7/365 answers to common or detailed questions, use our state-of-the-art AI assistant, personally trained by our opticians (complements human support for complex needs). Explore the Knowledge Center for quick guides.

When should I see an eye doctor instead of buying OTC readers?
OTC readers suit basic presbyopia. Schedule an exam for astigmatism, distance correction, headaches/pain, distorted vision, or sudden changes—then shop our Rx eyewear.

Do you accept HSA and FSA cards?
Yes! Your HSA/FSA card should work normally at checkout.

Many customers also get reimbursed through out-of-network benefits. Plans like VSP, EyeMed, or UnitedHealthcare often offer partial credit for frames and single-vision lenses, though coverage varies by plan.

We’ll provide an itemized receipt when you purchase so you can submit it with your claim form if needed.