The glasses I originally ordered were out of stock; however, this was the only remotely negative aspect of my purchase from, and interaction with, Reading Glasses.com. I was contacted (by phone!) by a very nice woman in customer service, who not only helped me choose an alternative style (which I love!), but upgraded my shipping method when I mentioned I needed them by a certain date. I have rarely had such a positive shopping experience of ANY sort! Thank you, and kudos to Reading Glasses.com.