Free shipping, both ways, everday!
Free Shipping Both Ways Every Day!

We understand it can sometimes be hard to know for sure you've made the best choice. Your Satisfaction is important to us. That's why we take all risk with our FREE SHIPPING, BOTH WAYS, EVERY DAY policy. Domestic orders only.

We accept any return made within 30 days for any reason.

You are here:  

Repairs & Returns

We accept any return made with 30 days for any reason. Our products are guaranteed. No fine print, no arguments.

Return shipping is absolutely free for USA residents. We will provide you with pre-paid USPS domestic shipping label to return your purchase.

Note: For orders placed by Amazon Checkout & Phone Orders, or call 800.238.0904 to have a return shipping label emailed to you. Request a Return Label - USA Request a Return Label - International
  1. What is the address for returns?
  2. Can I make an exchange online?
  3. Can I order a new item now and return the original item later?
  4. How long will it take to receive my exchange?
  5. Can I return or exchange merchandise at a Reading Glasses To Go store?
  6. Can I return or exchange merchandise if I don't have the original receipt?
  7. Can you repair my glasses or other items?
  8. How do I order replacement parts?

  1. What is the address for returns?

    Returns Department
    9131 King Arthur Drive
    Dallas, TX, 75247

    For return and repair inquiries on purchases over 30 days, telephone customer service at (800) 238-0904 (Monday through Friday 8:00am to 6:00pm CST), or email us at .

    return to top

  2. Can I make an exchange online?

    Sorry, we are not able to process exchanges online. Please refer to your packing slip for information on returns and exchanges, or contact us for further assistance.

    return to top

  3. Can I order a new item now and return the original item later?

    Yes, but we will charge your credit card for the second item. Once we receive your returned merchandise, we'll credit your credit card for the cost of the original item (minus shipping). Please call us at (800) 238-0904 to arrange this.

    return to top

  4. How long will it take to receive my exchange?

    In most cases you'll receive your exchange in 5 to 7 days.

    return to top

  5. Can I return or exchange merchandise at Reading Glasses To Go store?

    Yes, absolutely! But, you must present your receipt from your web purchase. If your receipt from your web purchase is missing, we will be happy to process your return through our customer service department at our corporate address noted above.

    return to top

  6. Can I return or exchange merchandise if I don't have the original receipt?

    We encourage you to include the receipt if at all possible, in order to help us process your return accurately and quickly. If you do return an item without the original receipt, please help us speed processing by telling us where and when you purchased the product.

    return to top

  7. Can you repair my glasses or other items?

    We can often repair and recondition many of our products. For details, please call (800) 238-0904.

    return to top

  8. How do I order replacement parts?

    Please call (800) 238-0904 or email us for our selection of replacement parts.

    return to top

Feedback Form
Feedback Form