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Repairs & Returns
We accept any return made within 30 days for any reason. Our products are guaranteed. No fine print, no arguments.
Return shipping is absolutely free for USA residents. We will provide you with pre-paid USPS domestic shipping label to return your purchase. Request a Return Label
Warranty
All of our products are covered for manufacturing defects for one full year from the date of purchase.
Damage resulting from accidents, unauthorized repairs or normal wear is excluded from our warranty. When damage is not covered under our warranty, ReadingGlasses.com will do our best to offer affordable repair options.
Frequently Asked Questions
- What is the address for returns?
- Can I make an exchange online?
- Can I order a new item now and return the original item later?
- How long will it take to receive my exchange?
- Can I return or exchange merchandise at a Reading Glasses To Go store?
- Can I return or exchange merchandise if I don't have the original receipt?
- Can you repair my glasses or other items?
- How do I order replacement parts?
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What is the address for returns?
- Returns Department
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1003 Dragon StreetDallas, Texas, 75207
For return and repair inquiries on purchases over 30 days, telephone customer service at (800) 238-0904 (Monday through Friday 8:00am to 6:00pm CST), or email us at customerservice@readingglasses.com.
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Can I make an exchange online?
Sorry, we are not able to process exchanges online. Please refer to your packing slip for information on returns and exchanges, or contact us for further assistance.
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Can I order a new item now and return the original item later?
Yes, but we will charge your credit card for the second item. Once we receive your returned merchandise, we'll credit your credit card for the cost of the original item (minus shipping). Please call us at (800) 238-0904 to arrange this.
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How long will it take to receive my exchange?
In most cases you'll receive your exchange in 5 to 7 days.
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Can I return or exchange merchandise at Reading Glasses To Go store?
Yes, absolutely! But, you must present your receipt from your web purchase. If your receipt from your web purchase is missing, we will be happy to process your return through our customer service department at our corporate address noted above.
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Can I return or exchange merchandise if I don't have the original receipt?
We encourage you to include the receipt if at all possible, in order to help us process your return accurately and quickly. If you do return an item without the original receipt, please help us speed processing by telling us where and when you purchased the product.
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Can you repair my glasses or other items?
We can often repair and recondition many of our products. For details, please call (800) 238-0904.
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How do I order replacement parts?
Please call (800) 238-0904 or email us for our selection of replacement parts.
